Job Description

Sailes is the market-leading, authentic, AI for Sales on Autopilot for the Fortune 500+. Our patent-pending, personality driven AI autonomously completes every step of the sales prospecting process - from research and discovery to data enrichment, intelligent interaction, objection handling, and social media engagement - hands-free.

Beyond sales enablement agents, our Sailebots are a true Digital Labor solution that multiplies the power of world class AEs by 16X.

Sailes is Sales with AI and we’re looking for a dynamic and proven renaissance AE to serve on a select team within our organization.

Your Mission:

As a Customer Success Manager, you’ll be responsible for owning the customer experience through all stages of the customer lifecycle. As an Customer Success Manager, you are the face of Sailes, building meaningful relationships with all levels of our customers. You will work closely with key stakeholders, executive sponsors, and daily Sailebot owners to educate, advocate, and provide strategic partnership, ensuring a successful and long-lasting relationship with Sailes.

• Relationship-First Focused : Develop and maintain trusted partnerships with a portfolio of customers, serving as their primary point of contact.

• Customer Experience Expert: Lead customers through onboarding, implementation, and ongoing adoption to ensure they achieve their goals.

• Strategist: Regularly assess customer needs, challenges, and usage to provide tailored recommendations that maximize their ROI.

• Growth Driver: Identify opportunities for expansion and present solutions that align with customer goals.

• Retention Rockstar: Manage renewals and foster long-term partnerships by consistently delivering value.

• Customer Advocate: Collaborate with internal teams to address feedback and improve the customer experience.

• Deliver Outcomes: Meet or surpass retention and growth objectives through a customer-first, results-driven approach.

Qualifications

• 4+ years of Customer Success, Account Management, and/or Sales related roles
• Desire to develop, plan, and implement new processes and strategies to continually improve the customer experience.
• Retention rockstar, you uncover expansion opportunities while retaining and ensuring the success of every single customer.
• Good listener and great question-asker with a knack for translating customer feedback into actionable items for our customers and the Product team.
• Strong communication skills
• Previous success in a fast-paced, startup environment preferred
• “Change the future” work ethic