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IT Support Specialist

SmartCommerce

SmartCommerce

IT, Customer Service
Atlanta, GA, USA
Posted on Thursday, May 23, 2024

Job Title: IT Support Specialist.

Department: APP-IT.

Reports to: VP, Corporate Compliance & Security?.

Experience Required: At least 2 years working in a similar support role.

Salary Range: $48,000 - $53,000

Supervisory/Training Responsibilities: This role does not supervise/manage others. This is an Individual Contributor role with expectations below.

Schedule: 7:00AM - 4:00 ET or 8:00AM – 5:00PM ET.

Job Location: Remote, however MUST be located within a 30 mile radius of Atlanta, GA. Occasional travel to Atlanta headquarters anticipated on a weekly/bi-monthly basis. Remote in the United States*.

Job Overview

The Support Specialist’s primary responsibilities are internal technical support and internal customer service (this role does not support external clients-it supports internal stakeholders). This role ensures stakeholders can accomplish tasks by helping them resolve technical issues. Support Specialists receive, prioritize, document, and ultimately resolve help requests via Chat Queues and our internal ticketing system. Problem resolution may involve the use of diagnostic and help request tracking tools, remote troubleshooting, and/or software installation. Support specialists are also responsible for ensuring that reported issues are being resolved.